SHIPPING INFORMATION
How do we ship your orders?
We ship out the order within a few days after payment. There will be a tracking number after we ship the order, tracking number will be sent to your email.
We will ship them to the shipping address you left. Please make sure your address and receiver name are correct ( Notice: PO Box address is not accepted ).
In the unlikely event that you do not receive your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait weeks before contacting us if you have not received your order.
How about changing your shipping address?
During Contact Center Hours: For the first a few minutes after the order is placed, buyers can change shipping address by e-mail to us. After a few minutes, your order is too far along in the shipping process to change it.
Please note – orders placed outside of our customer service department hours cannot be changed as our customer service team is not available to cancel the order. Orders placed outside of Customer Service Hours are sent directly to our fulfillment center to be packaged and shipped.
Outside Customer Service Hours: Mon - Fri: 9am - 6pm
If you cannot pick the unit up from the original address, the carrier will attempt to deliver it up to several times.
If you cannot pick it up there, it will be sent back to our warehouse.
Delivery time: usually 8-15 days.
Processing time: usually 2-7 days.
Processing time: usually 2-7 days.